Shipping policy
If items are in stock, the order will be processed within 2-3 business days from the date of purchase. Estimated delivery time frames vary depending on your location. Generally our road express service delivers within 3-7 business days to Metro Areas. SA and TAS, as well as regional areas of other states, may get longer shipping times, between 7 and 14 business days.
We cannot deliver to PO boxes.
This service is only to the ground floor unless Maple Cove Living has been advised and has confirmed its ability in writing to deliver items upstairs or to a non-Ground Floor location. This service excludes the moving of existing furniture.
Deliveries can only be done during the week and not on weekends and public holidays.
Customer is responsible for checking item's or boxes' dimensions, ensuring all items are able to be delivered to their requested location with suitable access provided. This includes hallways, driveways, public access, passages, lifts and/or any other.
If a non- Ground Floor delivery has been confirmed, customers are requested to ensure that item/s selected fit into a lift, as Maple Cove Living will not be liable or responsible should item/s not fit into a lift, which will result in failed delivery. If there is a failed delivery, the customer will be liable for redelivery/return fees.
Customers are unable to request a delivery for a specific date or time as this is subject to our 3PL who delivers to certain areas on certain days. Our 3PL will contact to make arrangements. Failure to accept a delivery in view of the above will result in a failed delivery and charges may be incurred. We can also not accept cancellations based on the above.
Customer must be present to sign for the goods at their nominated address. At the customer’s discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature. Customers who authorise an 'authority to leave' request, void their transit insurance and neither Maple Cove Living nor the delivery company cannot be held liable for loss, theft or damage to the product.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit.
Non-Standard Delivery
The size, weight and fragile nature of certain products may subsequently have postage/shipping restrictions based on your delivery postcode. If Maple Cove Living is unable to deliver a product to your desired address, a full refund will be provided. We will endeavor to explore all possible shipping options to meet our customers demands.
If delivery of an order will result in unacceptably high freight charges to Maple Cove Living, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available for your order and area, applicable fees and charges will apply for this service.
Free Pick-Up Option.
Maple Cove Living offers a free pick up service on selected products from our suppliers' warehouses located in Sydney and Melbourne. The address and pickup instructions will be provided to you once the order is finalised. Pickups can only be done Monday - Friday between 10am-2pm. Pickups cannot be done on the weekends.
Special T&Cs for Pickups:
* On arrival you will be required to provide proof of purchase and order confirmation as well as photo ID to match the name on the order.
*You may pick up the item only once we have notified you that it is available for pick up. Generally 2-3 business days.
* Maple Cove Living is not responsible for any breakages/damages whatsoever when collecting and using your own transport/staff. Maple Cove Living is not responsible for assembly and unpacking done by customers when collecting.
If you have selected pickup, please ensure the following:
* You have a car, ute or truck which is big enough to accommodate the goods purchased.
* You have enough people to assist in carrying heavy items.
* You have rope and other protective materials for your vehicle as Maple Cove Living will not be held responsible for any damages that may be caused to your vehicle.
* You take all product packaging with you.