All Maple Cove Living products are accompanied by a 12-month warranty addressing manufacturing defects and material-related issues. However, this cover excludes coverage for:

• Regular wear and tear;
• Damage stemming from improper assembly or modification;
• Damage incurred due to abnormal use or abuse;
• Damage, wear and tear resulting from inadequate maintenance or care (e.g., fabric, leather, or timber);
• Damage limited to external or product packaging;
• Damage occurring during your handling and transportation of goods from a Click & Collect pick-up location;
• Insignificant minor variations in dimensions, colour, grain, or finish; or
• Insignificant minor imperfections or superficial blemishes.

Our return policy ensures customer satisfaction by accommodating returns for products afflicted with manufacturer defects within 14 days of delivery. We prioritise the quality of our merchandise and understand the importance of resolving any issues promptly. Should you encounter a manufacturer's defect, we encourage you to reach out to us at: support@maplecove.com.au, providing relevant details to facilitate a smooth return process. Your satisfaction remains our utmost priority, and we are committed to addressing any concerns with diligence and efficiency. Our Returns and Refunds Policy can be found HERE:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@maplecove.com.au or call us at 1300 240 307. Our Returns and Refunds Policy can be found HERE:

If the order is changed or cancelled prior to dispatch from our suppliers - yes you can. Please note that generally dispatch happens within 24 hours. If in case the item has already left the warehouse, return fees will apply. For order changes, please contact our customer care team at support@maplecove.com.au

Maple Cove Living guarantees that all products are free from defects in workmanship and materials, and they are designed to meet acceptable standards of quality and durability for their intended use. Our warranties and guarantees comply with the Australian Consumer Law.

Should you receive a product with manufacturing defects or any issues that impede its intended functionality, please promptly notify us with clear photos or videos illustrating the problem, ideally within 14 days of receiving your delivery.

We understand that resolving product faults requires tailored solutions. Therefore, we will collaborate with you to find the most suitable resolution. This may involve:

• Sending any missing parts or components.
• Providing guidance for self-repair (with compensation offered).
• Arranging repair services by a local professional (with compensation offered).
• Offering a replacement product (subject to availability).
• Providing an alternative product.
• Issuing a partial or full refund, processed via the original payment method.

In accordance with consumer rights, you are entitled to a replacement or refund for major failures, as well as compensation for any foreseeable loss or damage. Additionally, you have the right to have faulty goods repaired or replaced if they do not meet acceptable quality standards, provided the failure is not deemed a major one.

We evaluate all warranty claims individually to ensure fairness. There will be no return delivery fee if deemed appropriate, and you will not be charged for the delivery of replacement products.

We'll coordinate a pickup from the address you provide; just inform us of the date and time, and we'll take care of the rest. Returning items with us is this simple - you can leave the goods (in their original box, please!) outside your front door or with your concierge, and our designated driver will collect them at arranged time.

Each warranty claim is carefully evaluated individually to ensure fairness in every situation. Should we determine it necessary, we waive the return delivery fee. Moreover, you won't be asked to cover any delivery fees for replacement products either. Your satisfaction and peace of mind are our priorities.